How long will it take to receive my refund?
Once the products are received, the refund will be processed within 15 business days to the original payment method.

Refund for an order paid with a credit card
The amount of an order paid by credit card will be credited back to your bank account.

Refund via online store credit
You will be refunded via an online store credit if:

• Your order was paid using this payment method.
• You are returning an item received as a gift.

Refund for an order paid with a PayPal account
The amount of an order paid via PayPal will be credited back to your PayPal account.
However, orders paid with PayPal cannot be refunded in-store. Please return the items free of charge by post to our warehouse (find the steps [here](insert link)).

I returned a product but haven’t received my refund yet. Is this normal?
Refunds are processed within 15 business days from the date your parcel is received at our warehouse.
To check if your parcel has been delivered, visit the carrier’s website.

If it has been more than 15 days, you can email us at hello@daytojoah.com with:

• Proof of return shipment, or
• The receipt issued by the post office, or
• A stamped proof of deposit mentioning the return address and the date of handling.

Our customer service team will contact you.

How can I get assistance with placing my order?
We invite you to contact our Customer Service via email through the "Contact Us" section.

How can I modify an order I just placed?
Please contact our Customer Service as soon as possible via email through the "Contact Us" section.

I just completed my order but haven’t received the confirmation email.
Your order confirmation might take a few minutes to arrive. Also, check your "Spam" folder, as the email may have been redirected there depending on your email settings.
If you do not receive any email, please contact our Customer Service.